Thank you for choosing House of Koffi. We strive to provide you with a seamless and enjoyable shopping experience. Please review our shipping policy carefully to understand the terms and conditions related to the shipment of your order.
1. Processing Time:
All orders are processed within 3-5 business days. Please note that processing may take longer during peak seasons or promotional periods.
2. Shipping Methods:
We offer standard and expedited shipping options. The available shipping methods and associated costs will be displayed during the checkout process.
3. Shipping Locations:
House of Koffi currently ships domestically and internationally. If your location is not listed, please contact us for special arrangements.
4. Shipping Confirmation:
Once your order is shipped, you will receive a confirmation email with tracking information. Please allow 3-5 days for tracking details to be updated.
5. Delivery Times:
Delivery times vary based on the shipping method selected and the destination. Standard shipping typically takes between 3-5 business days, while expedited shipping may arrive sooner.
6. Customs and Duties:
International customers are responsible for any customs duties or taxes imposed by their respective countries. House of Koffi is not responsible for any additional charges incurred during the customs clearance process.
7. No Refunds:
- Please note that we do not offer refunds on any purchases.
- In the event of non-delivery, damaged, or defective items, please refer to our return policy for further instructions.
8. Lost or Stolen Packages:
House of Koffi is not responsible for lost or stolen packages once they have been marked as delivered. Please ensure that the shipping address provided is secure.
9. Address Accuracy:
Customers are responsible for providing accurate shipping information. House of Koffi is not liable for any delays or non-delivery caused by incorrect addresses.
10. Contact Us:
For any questions or concerns regarding shipping, please contact our customer service team.
Thank you for choosing House of Koffi. We appreciate your understanding of our shipping policy, which allows us to deliver exceptional designs with the utmost care