Thank you for choosing House of Koffi. We take pride in the craftsmanship and quality of our designs. Please read our return policy carefully to ensure a smooth experience.
1. Eligibility for Returns:
- We accept returns only on items that are damaged or defective upon receipt.
- To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging.
2. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 2 days of receiving your order.
- Provide detailed information and, if possible, include photographs of the damage or defect.
- We will assess your request and provide instructions for the return process.
3. Return Process:
- Contact our customer service team to initiate the return process.
- Once your return request is approved, you will receive instructions on how to return the item.
4. No Refunds:
- Please note that we do not offer refunds on any purchases.
- In the case of damaged or defective items, we will offer an exchange or provide store credit for the purchase amount.
5. Exchanges:
- We offer exchanges for damaged or defective items only.
- If you wish to exchange your item for the same product, please contact us to arrange the exchange.
6. Shipping Costs:
- Shipping costs for returns and exchanges of damaged or defective items will be covered by House of Koffi.
- Customers are responsible for the shipping costs for any other reasons.
7. Cancellations:
- Once an order is placed, it cannot be canceled. Please review your order carefully before confirming your purchase.
8. Contact Us:
- For any questions or concerns regarding returns, please contact our customer service team
Thank you for choosing House of Koffi. We appreciate your understanding of our return policy, which allows us to maintain the highest standards of quality and craftsmanship in our designs.